Terms, privacy and refunds.

Terms & Conditions

cdrsoftwares.com provides a platform for users to purchase and download software products (“Services”). The Website may also offer other services governed by additional terms.

C-Trace products and services are exclusively for Law Enforcement Agencies and their verified personnel. They are not available to the general public. Activation requires verification of law-enforcement credentials. You must also be at least 18 years old to use the Services.

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

You agree to provide accurate, current and complete information during registration, and to update it so it stays accurate, current and complete.

You are responsible for safeguarding your password and agree not to disclose it to any third party.

All content on this Website, including but not limited to text, graphics, logos and software, is the property of cdrsoftwares.com or its content suppliers, and is protected by Indian and international copyright laws.

You agree not to use the Website or Services for any unlawful purpose; to solicit others to perform or participate in any unlawful acts; to violate any international, federal, state or local regulations, rules, laws or ordinances; or to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability.

cdrsoftwares.com, its directors, employees, partners and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, use, goodwill or other intangible losses, resulting from your use of or inability to use the Website or Services.

We reserve the right to terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, at our sole discretion, for any reason whatsoever and without limitation.

These Terms are governed and construed in accordance with the laws of India.

Any dispute arising from these Terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

We reserve the right to revise these Terms at any time. Your continued use of the Website following any changes signifies your acceptance of those changes.

For any questions concerning these Terms and Conditions, email support@cdrsoftwares.com, or write to 402, MK Chambers, Himayath Nagar, Hyderabad 500029.

Privacy Policy

Personal information: when you register, purchase a product or engage in other activities on our website, we may collect your name, email address, phone number and other relevant information.

Non-personal information: we may collect information about the browser, IP address and operating system you use to access our website.

We use the information we collect to provide and maintain our services, improve customer service, process transactions, send periodic emails, and conduct research and analytics.

We do not sell, trade or rent your personal information to others unless we have your explicit consent. We may share generic aggregated demographic information with business partners, trusted affiliates and advertisers for the purposes outlined above.

We adopt robust security measures to protect your data from unauthorised access, alteration, disclosure or destruction.

We may use cookies to enhance user experience. Users can set their browsers to refuse cookies or to alert them when cookies are being sent.

As per Indian law, you have the right to access, correct or delete any personal information we hold about you. You can exercise these rights by contacting us.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

For any questions about this Privacy Policy, or to exercise your data protection rights, email support@cdrsoftwares.com, or write to 402, MK Chambers, Himayath Nagar, Hyderabad 500029.

Refund Policy

Product or service not delivered: if you have paid for a product or service and it has not been delivered within the specified timeframe, you may be eligible for a refund.

Product or service defect: if you receive a product or service that is defective or does not meet the promised specifications, you may request a refund.

Cancellation: if you cancel a subscription within the specified cancellation period and meet the terms of our cancellation policy, you may be eligible for a refund.

Contact our customer support team at support@cdrsoftwares.com with your order number, the reason for the refund and any supporting documentation.

Our team will review the request and may require additional information to process it. We will then notify you of the approval or rejection of your request.

Refunds are processed within 2 working days of approval. The time it takes to appear in your account may vary depending on your payment method and financial institution.

Refunds are issued using the same payment method used for the original purchase. If that is not possible, we will work with you to find an alternative.

Certain products or services may be non-refundable, as indicated in their respective terms and conditions.

We reserve the right to amend or update this refund policy at any time. Changes are effective immediately and will be communicated through our website or other appropriate channels.

By engaging with our products and services, you agree to abide by the terms and conditions outlined in this refund policy.